Refund Policy

When a refund applies

A refund is issued when a return is approved under our Return Policy — for example a damaged, defective or incorrect item — or when a prepaid order is cancelled before dispatch.

Refund timelines

• Prepaid orders (UPI / cards / netbanking): refunded to the original payment method within 5–7 business days after the returned product passes inspection.
• Cash on Delivery orders: refunded via UPI or bank transfer — we will collect your details securely through the Contact Us page.
• Cancelled before dispatch: full refund, usually within 3–5 business days.

Replacements

If you prefer, we can send a replacement of the same product (subject to availability) instead of a refund — just tell us when you raise the request.

Need help?

If a refund seems delayed beyond the timelines above, please reach out via the Contact Us page with your order number — we will trace it with the payment partner immediately.